Patient Charter

The Carepoint Practice is committed, in consultation with its patients, to providing the highest standards of medical care. We believe the best way to achieve this is by working together.

To this end, we will...

  • Treat you as an individual and give you courtesy, respect and attention at all times.

  • Treat you as a partner in the care and treatment you receive.

  • Following discussion, provide you with the most appropriate care and treatment given by our suitably qualified team.

  • Refer you to a consultant suitable to you for hospital treatment or for a second opinion.

  • Give you full information about the services we offer, in particular anything which affects your health and care.

  • Give you access to your health records, subject to any limitation in law, regarding them as strictly confidential.

  • Maintain our premises to provide the necessary care including access for disabled patients.

  • Respect cultural differences of ethnic minorities.

To help us to help you we ask you to…

  • Ask if you do not understand or are unsure about anything to do with your treatment.

  • Give as much information as you can about your past illnesses, medication, hospital attendances and admissions, and anything else which is relevant.

  • Keep your appointments and tell us as soon as possible if you cannot keep them.

  • Only request a home visit if you or the patient is too ill to come to the surgery.

  • Make requests for home visits before 10.00am.

  • Only ask for a night visit when it is truly necessary.

  • Let us know if our standards fall so that we can put things right.



Dr. Manish Patel

GP Partner

Practice Manager

Dr. Khatanji Odedra

GP Partner

Practice Manager

Dr. Isma Qureshi


Jelna Briones
What is a Nurse?
GP Nurses work as part of a primary healthcare team.  A practice nurse may be involved with different aspects of patient care including treating minor injuries, health screening, family planning, children immunisations & blood tests, vaccinations, stop smoking advice & ear checks. 


What is a Community Practitioner?
A Community Practitioner has been trained as an advanced prescribing paramedic within a GP setting. They are able to see patients with long term chronic conditions such as COPD, Asthma & mental health reviews. They are also trained to see patient with acute conditions such as infections, colds/coughs, respiratory distress, arthiritis, pain management being a few. A community practitioner works closely with the GP for patients who require long term care for chronic conditions. 


Tracy Cox
What is a Health Care Assistant (HCA)?
GP Health Care Assistants work closely with GPs, nurses & community practitioners as part of a primary healthcare team. Work varies from dressing, stitches removal, health checks, paediatric bloods, annual diabetic checks, annual asthma checks, annual health checks being a few. A Health Care Assistant is vital to the day to the day running of the GP practice.