Carepoint Practice, Northwood Health Centre,
Neal Close, Acre Way, Northwood, HA6 1TQ
Monday to Friday 07:30 - 18:30
Saturday & Sunday CLOSED
Telephone Number: 01923 820 866
Email Address: firstname.lastname@example.org
Please Note: This email account is to be used to provide Carepoint Practice with information only. Unless otherwise stated, we will not be able to answer any questions or send responses.
Appointment lines for urgent or telephone consultations open at 08:30 & 14:00 Monday to Friday
When We Are Closed - Out of Hours
NHS 111 (non-emergency number)
If you phone the surgery outside of normal opening hours you will be asked to hang up and dial 111. Calls are taken by trained staff that will make referrals as needed to the out-of-hours provider or direct you to the most appropriate service.
NHS 111 service has replaced NHS direct and is for people:
Who don’t know who to call for medical help or who don't have a GP
Who need health information or reassurance about what they should do next
Who think they need A&E or another NHS urgent care service, but it is not a life-threatening 999 emergency
We use an out-of-hours (OOH) provider called Care UK to provide urgent medical care to all of our patients. They can organise an appointment for you at their primary care centre or visit you at home if you are housebound and urgent care is needed. They are unable to deal with routine requests such as prescriptions or booking surgery appointments.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Walk In Centres
Our local Walk In Centre is Pinn Medical Centre, located at 37 Love Lane, Pinner, Middlesex, HA5 3EE and is open daily from 8AM - 8PM.
The Alexander Clinic is no longer a Walk In Centre and will redirect you to alternative services.
Extended Hours Hubs
There are 3 hubs spread across the borough viz Eastcote Health Centre (North); Uxbridge Health Centre (Central) and HESA centre (South) whereby practices can book their patients but there is limited availability. The service is open Monday to Friday from 6:30PM-8PM and 8AM-8PM on weekends (between 3 hub sites).
Extended Hour Brochure
Mount Vernon – Minor Injuries
The Minor Injuries Unit is open 9AM - 8PM. The Unit is open 7 days a week, every day except Christmas day.
Urgent Care Centres
For those who require Urgent attention (not routine) can attend urgent care centres. Services are available 24/7.
Carepoint Practice is part of the Metrohealth Network
MetroHealth is a consortium of 16 GP practices in North Hillingdon working together to provide greater access to excellent care for our patients by providing services closer to a patient’s home and where possible, outside of a hospital setting. We work towards a patient-centred approach to care, with emphasis on patients being proactive in managing their health with support from their healthcare providers, pharmacies, social services and volunteer organisations
Carepoint Practice is part of Hillingdon Clinical Commissioning Group (CCG)
NHS Hillingdon Clinical Commissioning Group (CCG) is responsible for buying health services in Hillingdon including community health and hospital services.
Boundary House, 2nd Floor,
Cricket Field Road, Uxbridge, Middlesex UB8 1QG
NHS Brent and Harrow
The Twenty One Building, 21 Pinner Road, Harrow, Middlesex HA1 4BB
020 8427 788
Charter House, Parkway, Welwyn,
Welwyn Garden City, Hertfordshire AL8 6JL
District Nurses (8.00am - 5.00pm Mon - Fri): 01923 827744
Health Visitors: 01923 827744
Rapid Response: 01895 633546
Care Connection Team 01895 488 820
Rapid Response Team
Provides a Borough wide service for patients over the age of 18 years who will be assessed by an advanced assessment nurse or therapist, depending on the needs of the patient, within 2 hours of referral. The service aims to prevent unnecessary admission to hospital and provides acute treatment in the community. The team is comprised of advanced assessment nurses, physiotherapists, health care assistants, occupational therapists, a specialist mental health nurse and a part time social worker. Treatment is provided for up to ten days, with appropriate referral for any on-going needs to community based services and or social care, as required. The service can also refer to a night carer service which is provided for up to 3 nights. The service operates 356 days a year, from 09.00 to 00.30 for assessment and from 08.00 to 21.00 for the provision of care (assistance with activities of daily living.) The referral route is via a health or social care professional (patients cannot self-refer) Tel: 01895 633546. NB. Care Homes (residential and nursing) can refer directly to the Rapid Response service using the number above.
Brent and Harrow: 020 8863 5611
Hertfordshire: 01895 779455
Hillingdon: 01895 250111
Page Last Updated: 14th March 2018