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© 2019 Carepoint Practice 

Contact Us

Our Address

Carepoint Practice, Northwood Health Centre, 

Neal Close, Acre Way, Northwood, HA6 1TQ

Opening Hours

Monday to Friday             07:30 - 18:30

Saturday  & Sunday             CLOSED

Telephone Number: 01923 820 866

Email Address: hillccg.carepoint@nhs.net

Email Prescriptions:

hillccg.carepointprescriptions@nhs.net

Please Note: This email account is to be used to provide Carepoint Practice with information only. Unless otherwise stated, we will not be able to answer any questions or send responses.  

Appointment lines for urgent or telephone consultations open at 08:30 & 14:00 Monday to Friday

 

When We Are Closed - Out of Hours

NHS 111 (non-emergency number)

If you phone the surgery outside of normal opening hours you will be asked to hang up and dial 111. Calls are taken by trained staff that will make referrals as needed to the out-of-hours provider or direct you to the most appropriate service. 

 

NHS 111 service has replaced NHS direct and is for people: 

  • Who don’t know who to call for medical help or who don't have a GP

  • Who need health information or reassurance about what they should do next

  • Who think they need A&E or another NHS urgent care service, but it is not a life-threatening 999 emergency

 

We use an out-of-hours (OOH) provider called Care UK to provide urgent medical care to all of our patients. They can organise an appointment for you at their primary care centre or visit you at home if you are housebound and urgent care is needed. They are unable to deal with routine requests such as prescriptions or booking surgery appointments. 

 

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Walk In Centres

Our local Walk In Centre is Pinn Medical Centre, located at 37 Love Lane, Pinner, Middlesex, HA5 3EE and is open daily from 8AM - 8PM.

The Alexander Clinic is no longer a Walk In Centre and will redirect you to alternative services.

 

Extended Hours Hubs

There are 3 hubs spread across the borough viz Eastcote Health Centre (North); Uxbridge Health Centre (Central) and HESA centre (South) whereby practices can book their patients but there is limited availability. The service is open Monday to Friday from 6:30PM-8PM and 8AM-8PM on weekends (between 3 hub sites).

Further Information

Extended Hour Brochure

 

Mount Vernon – Minor Injuries

The Minor Injuries Unit is open 9AM - 8PM. The Unit is open 7 days a week, every day except Christmas day.

Urgent Care Centres

For those who require Urgent attention (not routine) can attend urgent care centres.  Services are available 24/7.

 

Carepoint Practice is part of the Metrohealth Network

MetroHealth is a consortium of 16 GP practices in North Hillingdon working together to provide greater access to excellent care for our patients by providing services closer to a patient’s home and where possible, outside of a hospital setting. We work towards a patient-centred approach to care, with emphasis on patients being proactive in managing their health with support from their healthcare providers, pharmacies, social services and volunteer organisations

Carepoint Practice is part of Hillingdon Clinical Commissioning Group (CCG)

NHS Hillingdon Clinical Commissioning Group (CCG) is responsible for buying health services in Hillingdon including community health and hospital services.

NHS Hillingdon

Boundary House, 2nd Floor,

Cricket Field Road, Uxbridge, Middlesex UB8 1QG

01895 203000

NHS Brent and Harrow

The Twenty One Building, 21 Pinner Road, Harrow, Middlesex HA1 4BB

020 8427 788

NHS Hertfordshire

Charter House, Parkway, Welwyn,

Welwyn Garden City, Hertfordshire AL8 6JL

01707 390855​​

 

Community Services

Community Nurses

​District Nurses (8.00am - 5.00pm Mon - Fri): 01923 827744

Health Visitors: 01923 827744

Rapid Response: 01895 633546

Care Connection Team 01895 488 820

Rapid Response Team

Provides a Borough wide service for patients over the age of 18 years who will be assessed by an advanced assessment nurse or therapist, depending on the needs of the patient, within 2 hours of referral. The service aims to prevent unnecessary admission to hospital and provides acute treatment in the community. The team is comprised of advanced assessment nurses, physiotherapists, health care assistants, occupational therapists, a specialist mental health nurse and a part time social worker. Treatment is provided for up to ten days, with appropriate referral for any on-going needs to community based services and or social care, as required. The service can also refer to a night carer service which is provided for up to 3 nights.   The service operates 356 days a year, from 09.00 to 00.30 for assessment and from 08.00 to 21.00 for the provision of care (assistance with activities of daily living.) The referral route is via a health or social care professional (patients cannot self-refer) Tel: 01895 633546. NB. Care Homes (residential and nursing) can refer directly to the Rapid Response service using the number above.

Social Services

Brent and Harrow: 020 8863 5611

Hertfordshire: 01895 779455

Hillingdon: 01895 250111​​​

 

Health Services

Page Last Updated: 14th March 2018