Coronavirus (COVID-19) 

Carepoint's COVID-19 information page has been created to provide information for our patients in regards to managing the current pandemic. 

The NHS and Public Health England (PHE) have put in place measures to ensure the safety of all patients and NHS staff whilst ensuring services are available as normal

If you have symptoms that may be related to coronavirus, please DO NOT go to a GP surgery, pharmacy or hospital. 


Carepoint Information Page Contents 

1. Symptoms management

2. At Risk Groups (self isolation) 

3. Diabetic Patients

4. Medical Certificates / Work Absences

5. Anti Inflammatory medications

6. ACEi  or ARB Medications

7. Paracetamol over the counter supply

8. Travel Guidance (including travel insurance)

9. Coronavirus Help & Resources

10. Community Support & Bereavement

11. COVID-19 Testing

12. Stay Alert Posters

1. Symptoms management


Please do not book a GP appointment or attend your GP Practice if: 

  • You think you might have coronavirus

  • You have a fever (over 37.8) OR have a new continuous cough OR loss of/change in smell or taste. (18.05.2020)

    • You must self isolate (including from members of your household who do not need to self isolate) for 14 days

    • You can self certify​ for 7 days

    • You can return to work after 14 days (even if the cough is still present) unless you have a fever or feel worse.

  • You have been in close contact with someone with coronavirus

If you become unwell whilst self isolating you must contact 111 for advice (online coronavirus service or call 111 if you need to speak to someone). Call 999 if you believe your symptoms are severe & life threatening. 


For the latest COVID-19 advice please visit​

2. AT RISK GROUPS & Social Isolation

The NHSE are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.


As of date, Carepoint has communicated to diabetic patients, DMARD patients, and COPD Patients. We are currently awaiting further guidance from NHS England for our very high risk patients. 

Criteria for shielding patients (very high risk) (Shielding until 30.06.2020)

People falling into this extremely vulnerable group include:

  1. Solid organ transplant recipients.

  2. People with specific cancers:

    • people with cancer who are undergoing active chemotherapy

    • people with lung cancer who are undergoing radical radiotherapy

    • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

    • people having immunotherapy or other continuing antibody treatments for cancer

    • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors

    • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs

  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.

  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).

  5. People on immunosuppression therapies sufficient to significantly increase risk of infection.

  6. Women who are pregnant with significant heart disease, congenital or acquired.


3. Diabetic Patients

Diabetics are not more likely to catch coronavirus, however if they do, it may cause more severe symptoms & complications. 

4. Medical Certificates / Work Absence

Please click here for guidance regarding work absence due to coronavirus


To make it easier for patients to provide evidence to their employer please download the following:


5. Anti Inflammatory Medications 

For patients who have confirmed COVID-19 or believe they have COVID-19 Paracetamol is advised to be used in preference to NSAIDs (Ibuprofen). Those currently on NSAIDs for other medical reasons (e.g. arthritis) should not stop them. 


6. ACEi or ARB medications

There have been several reports/statements for patients on ACEi or ARB medications & their effects on COVID-19. 


7. Paracetamol OTC Supply 

Currently NHS England are assuring us that there are no supply issues with Paracetamol preparations from suppliers.

GPs should only consider prescribing paracetamol to patients who require treatment for a long term condition (e.g. regular pain relief for chronic arthritis).  For Care Home patients, this would be an exception.


8. Travel Guidance

Carepoint is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.


9. Coronavirus Help & Resources

10. End of life support & bereavement

11. COVID-19 Testing

The government has announced testing patients for COVID-19. Patients are able to self-refer themselves to be tested if they meet the criteria listed on the government website below.

12. Stay Alert Posters