Feedback & Complaint Procedure

If you would like to provide any positive feedback, or where we have exceeded your expectations please leave us a review

If you have feedback or would like to complain, please complete the relevant form below so that we can have all the necessary information to investigate your complaint. If you are submitting a complaint on behalf of the patient, we will need to gain the patients consent first in order to speak to you. We will endeavour to reply to you within 3 working days.

View / Read our Complaints Procedure

Complaints Form

Complaints Form


Has this problem occurred previously?

For example, did this happen as a result of conflicting messages, a personal conflict, a problem with the communication at the surgery, etc.

Common outcomes that help us improve our service include training, improved communication, looking at ways to work differently, or by simply apologising where your experience had not been as you had wished.

Are you happy for us to review your complaint?
We would like to review this complaint as part of our complaints procedure to ensure our systems are as efficient as we can make them.

Would you like for us to contact you regarding your feedback?