Feedback & Complaint Procedure - Carepoint Practice

If you would like to provide any positive feedback, or where we have exceeded your expectations please leave us a review https://www.nhs.uk/services/gp-surgery/carepoint-practice/E86618/leave-a-review.

If you have feedback or would like to complain, please complete the relevant form below so that we can have all the necessary information to investigate your complaint. If you are submitting a complaint on behalf of the patient, we will need to gain the patients consent first in order to speak to you. We will endeavour to reply to you within 3 working days.

View / Read our Complaints Procedure

Complaints Form

Name

First

Last

Telephone Number

Please describe in one or two sentences the issues that lead to this complaint. This will help us understand the key problems you have experienced.

Has this problem occurred previously?

Yes

Please identify where the issue may have arisen.

For example, did this happen as a result of conflicting messages, a personal conflict, a problem with the communication at the surgery, etc.

Are you looking for a specific outcome from this complaint?

Common outcomes that help us improve our service include training, improved communication, looking at ways to work differently, or by simply apologising where your experience had not been as you had wished.

Are you happy for us to review your complaint?

Yes

We would like to review this complaint as part of our complaints procedure to ensure our systems are as efficient as we can make them.

Would you like for us to contact you regarding your feedback?

Yes, I wish for the practice to contact me

No, I do not wish for the practice to contact me

If you are human, leave this field blank.